My Experience with Upwork’s Mediation Process

Photo by Tingey Injury Law Firm on Unsplash

About a month ago, I ended up in Upwork’s mediation process. A client had decided they didn’t want to pay and the only other option beyond mediation was to forgo the cash.

For those not familiar with Upwork’s freelancer platform, set-fee contracts (versus hourly) are set up so that the client pays Upwork when the contract is initially agreed upon, and then the freelancer requests the…